wismaTerms of Use

When you open an account on wisma, you agree to the terms set out here. We at wisma operate an online gaming and sportsbook platform available where local law permits. Your use of our service—whether via mobile app, web browser, or desktop—is conditional on accepting these terms.

Our terms cover account creation, deposits and withdrawals, game rules, dispute resolution, and your responsibilities. We have written them in plain language so you understand what we require and what you can expect from wisma.

Read these terms carefully before you register. If you do not agree with any part of them, do not create an account.

Account opening and your responsibilities on wisma

When you register on wisma, you provide your name, email address, phone number, and date of birth. You must be of legal age in your jurisdiction to open an account—typically eighteen or older. You are responsible for providing accurate information. If we discover false or misleading information, we reserve the right to close your account and forfeit any balance.

Your wisma account is personal to you. You may not share your login details, sell your account, or allow someone else to use it. If we detect account sharing or suspicious activity, we will lock your account pending investigation. If the account is confirmed to be shared or fraudulent, we will close it and forfeit the balance.

You are responsible for keeping your password secure. We do not ask for your password via email, phone, or support chat. If someone claims to be from wisma asking for your password, that is a scam. Report it to our support team immediately. We will never ask you for your password or PIN.

Deposits, withdrawals, and payment terms on wisma

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum deposit is fifty thousand rupiah; maximum is fifty million per transaction. Deposits are typically credited within two minutes for e-wallets and one to two business days for bank transfers. There are no deposit fees on wisma.

Before you withdraw, your account must be verified. Verification requires a photo ID and proof of address. Once verified, you can request a withdrawal at any time. Withdrawals are processed within one to three hours for e-wallets during business hours, and one to two business days for bank transfers. We charge no withdrawal fees; the amount you request is the amount you receive.

During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, bank processing may be delayed. Withdrawals may take an additional one to two business days. Your deposit balance is your property; you can withdraw it at any time, even if you have not played any games.

Game rules and settlement on wisma

Each game on wisma has its own rules. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are governed by standard casino rules. Sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League) are settled based on official results. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are governed by their individual payoff schedules and volatility ratings.

Winnings settle automatically once a game or market concludes. Your balance updates in real time. We do not hold winnings; they are yours to use, withdraw, or replay immediately. If a technical error occurs during a game (crash, disconnect, server fault), we investigate and resolve it fairly. If the error disadvantages you, we credit your account.

If you believe a game settled incorrectly, contact our support team with the game ID and timestamp. We review our game logs and server records. If we confirm an error, we correct it and credit your account within two business days. Our support team operates in English and Indonesian throughout business hours.

Bonuses and promotional offers on wisma

From time to time, we offer bonuses or promotional credits to existing or new account holders. Any bonus is subject to specific terms and conditions, which we publish clearly when the offer is active. Bonuses may carry play-through requirements, wagering limits, or time restrictions.

We reserve the right to withdraw or modify any bonus offer at any time. If you accept a bonus, you agree to its terms. If you breach the terms (for example, by withdrawing before meeting the play-through requirement), we will forfeit the bonus and any winnings generated from it.

Your deposit balance is never locked by a bonus. You can always withdraw your deposit, even if you have an active bonus. The bonus is separate from your deposit and is subject to its own conditions.

Jurisdiction and service availability on wisma

We at wisma operate our services in jurisdictions where online gaming is legally permitted. Our primary service areas include supported regions across Southeast Asia. We do not operate in jurisdictions where online wagering is prohibited by local law.

By opening an account, you confirm that you are accessing wisma from a jurisdiction where our services are legal and permitted. We are not responsible if you access wisma from a restricted jurisdiction. If we discover that you are located in a jurisdiction where we do not operate, we reserve the right to close your account and refund your balance.

Users are entirely responsible for verifying that their access and use of wisma comply with their jurisdiction's regulations. We do not provide legal advice. If you are unsure whether wisma is legal in your area, consult a local legal advisor before creating an account.

Dispute resolution and complaints on wisma

If you have a complaint about wisma, contact our support team first. We will investigate and respond within two to three business days. Our support channels are live chat (rules–rules Jakarta time), email, and phone. If you are unhappy with the response, you can escalate to our management team.

If we cannot resolve your dispute internally, you agree to submit the matter to an independent mediator or arbitrator. We will cooperate fully with any independent review. The mediation process is confidential and binding on both parties.

By using wisma, you waive your right to pursue legal action against us in court, except where local law prohibits such waiver. Any claim must be filed within one year of the event giving rise to the claim; claims filed after one year are barred.

Our terms are designed to be clear and fair. We enforce them consistently for all players on wisma. If you have questions, our support team is here to help.

Data protection and account security on wisma

We at wisma protect your personal data and payment information using industry-standard encryption. Your identity documents (ID, address proof) are stored securely and separately from gameplay records. We do not share your personal data with third parties except where legally required or where necessary to process your payments.

Your account balance and transaction history are confidential and available only to you. If you suspect unauthorized access to your account, contact our support team immediately. We will review your account activity, reset your password, and investigate the incident. Response time is typically one to two hours during business hours.

We use cookies and analytics tools to monitor wisma's performance and detect fraud. These tools help us prevent unauthorized access, money laundering, and account abuse. By using wisma, you consent to our use of these monitoring technologies.

Our limitations and liability on wisma

We strive to keep wisma available and reliable. However, we do not guarantee continuous uptime. System maintenance, updates, and technical incidents may cause brief outages. We notify users of scheduled maintenance at least twenty-four hours in advance when possible. During outages, your account balance is safe and accessible once wisma is back online.

We are not liable for loss of winnings or balance due to technical failures, internet outages, device failures, or user error. We are not liable for delays in payment processing by banks or e-wallet providers. We are not liable for indirect or consequential damages arising from your use of wisma.

Our liability to you is limited to the amount of your account balance at the time of the claim. This is the maximum we will pay in any dispute, regardless of the nature of the claim.