wisma Legal Notice

We at wisma operate an online gaming and sportsbook service available only where local law permits. Our service is not available in all jurisdictions. Users are entirely responsible for verifying that access and use of wisma comply with the laws and regulations of their own jurisdiction.

This legal notice outlines the scope of our service, the jurisdictions where we operate, user eligibility requirements, and your legal responsibilities when using wisma. It is not legal advice. If you are unsure whether wisma is available or legal in your jurisdiction, consult a local legal advisor before opening an account.

By accessing wisma, you acknowledge that you have read this notice and accept its terms.

Our service scope and jurisdiction policy on wisma

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Our primary service areas are supported regions across Southeast Asia. However, the legality of online gaming varies by country, state, territory, and municipality.

Before you access wisma, verify with local authorities or a legal advisor whether online gaming is permitted where you are located. We are not responsible if you access wisma from a jurisdiction where our services are restricted. If we discover that you are located in a jurisdiction where we do not operate, we will close your account and refund your balance within five to seven business days.

We reserve the right to restrict or prohibit access from any jurisdiction at any time, with or without notice. Geo-blocking technology may be deployed to prevent access from restricted areas, but geo-blocking is not foolproof. Users who circumvent geo-blocking or misrepresent their location do so at their own risk and may forfeit their account and balance.

User eligibility and account requirements on wisma

By opening an account on wisma, you confirm that:

  • You are of legal age in your jurisdiction to enter into a gaming contract (typically eighteen years or older).
  • You are not a resident of a jurisdiction where our services are prohibited.
  • You have the legal authority to use wisma and are not a legal minor, restricted person, or sanctioned individual.
  • Your use of wisma complies with all applicable local, state, and national laws.

We reserve the right to request proof of age, identity, and residence at any time. If we are unable to verify your eligibility, we will suspend or close your account. Account closure does not affect our right to pursue legal remedies if we believe you have violated our terms or applicable law.

Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions may use wisma if local law permits. Users from restricted jurisdictions may not. It is your responsibility to know the law in your area.

Note: We do not verify every user's jurisdiction before account opening. Verification occurs during KYC (Know Your Customer) checks and withdrawal requests. If verification reveals an ineligible jurisdiction, your account will be closed.

Your legal responsibility and compliance on wisma

We at wisma provide the platform, but you are responsible for your actions. You are responsible for:

  • Verifying that wisma is legal and available in your jurisdiction.
  • Understanding the laws and regulations that apply to you.
  • Ensuring that your use of wisma does not violate local, state, or national law.
  • Paying any taxes or fees required by your jurisdiction on gaming winnings.
  • Keeping your account credentials secure and reporting unauthorized access immediately.

We are not responsible for legal consequences arising from your use of wisma, including criminal charges, fines, asset seizure, or account closure by authorities. We are not responsible for tax liability on your winnings. If your jurisdiction requires you to report gaming income, it is your responsibility to do so.

If you are subject to legal action, sanctions, or government investigation related to online gaming, you must notify wisma immediately. We will cooperate with law enforcement where legally required, but we will not assist you in evading law or concealing transactions.

Payment methods and compliance on wisma

We accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). All payment transactions are subject to anti-money-laundering (AML) and know-your-customer (KYC) compliance checks. We may request additional documentation to verify the source of your funds.

If we suspect a payment is related to money laundering, fraud, or sanctions evasion, we will freeze the transaction and may close your account. We will report suspicious activity to relevant financial authorities where required by law. You authorize us to do this and release us from any liability arising from such reporting.

We do not allow deposits or withdrawals using third-party accounts, stolen cards, or unauthorized payment methods. If you attempt to deposit using a third-party method, we will forfeit the transaction and close your account.

Jurisdiction and user responsibility are core to how we operate wisma. We make no promises about legality in your area. Verify the law, then decide.

wisma compliance team

Data, privacy, and security on wisma

We collect and store your personal data (name, email, phone, identity documents) to comply with KYC regulations and to provide our service. We protect this data using industry-standard encryption and access controls. We do not share your data with third parties except where required by law or to process your payments.

Our privacy practices are detailed in our privacy policyBy using wisma, you consent to our data practices as described in that policy. If you have questions about how we handle your data, contact our support team.

We retain identity documents and transaction records for at least five years to comply with anti-money-laundering regulations. We may be required by law to disclose these records to government agencies or law enforcement. We will comply with such requests without notifying you, where legally permitted.

If you have legal questions about wisma, jurisdiction restrictions, or compliance matters, contact our legal team at [email protected]. Include your account ID, the nature of your inquiry, and any relevant documentation.

For general support questions, use our in-app chat (available rules–rules Jakarta time) or email [email protected]. For compliance or AML-related queries, email [email protected].

Our legal team will respond to inquiries within five to ten business days. Responses may include referrals to external legal counsel if the matter requires specialized advice. We do not provide legal advice; we provide factual information about our policies and operations on wisma.

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